Telephone Impressions = First Impressions Web Seminar CD

• Author: Yvonne Martin, BMG
  
• Published: January 9, 2008
  
• SKU #: 100021
• Member Price: $99.00
• Non-Member Price: $199.00

Evaluate the potential candidate.  Learn what can and cannot be taught.  Listen to  examples of good and bad telephone staff.  Examine examples of giving too little or too much information over the phone.  Review training steps for phone staff.

CD includes Powerpoint and accompanying audio, complete with Q/A from audience.