What Do Your Patients Really Think? Patient Satisfaction Surveys, Mystery Shoppers, and Focus Groups Web Seminar CD

• Author: Gil Weber, MBA
  
• Published: March 12, 2008
  
• SKU #: 100025
• Member Price: $99.00
• Non-Member Price: $199.00

Practices must conduct effective self-evaluations so as to understand patient perceptions both good and bad.  Typically this is done with patient satisfaction surveys.  Unfortunately, such surveys often are poorly written, and the data collected is of only marginal use.

Most significantly, practices typically don't use the data effectively for short and long-term management decision making and on-going self-evaluation.

CD includes Powerpoint and accompanying audio, complete with Q/A from audience.